Shipping policy
Shipping Policy
We know you will be so excited for your package to arrive at your front door, so please read below to help guide your shipping selection. Our customers are our number one priority and we want to make sure your order is shipped to you as soon as possible and you are 100% satisfied!
We ship all of our products from our store located in Midland, TX
What Are Your Shipping Times?
Our team will ensure all orders are processed, packaged and shipped within 1-3 business days*. Once it leaves our store, delivery times can’t be guaranteed as the packages are in the hands of the postal carriers. Once the package is on the truck, there is a 2-6 business day estimated arrival time. These orders do NOT have a guaranteed delivery date. Shipping may exceed 6 days as USPS does not deliver on Sundays or holidays. Check your email for your shipping confirmation and tracking number!
*Please allow for an extra 1-2 days for processing during holiday sale periods such as Black Friday. Note: Orders placed after 11AM on Saturday will not be processed until Monday at the earliest.
You will automatically be sent an email with your tracking number when we are packaging your order. Sometimes it might take 1-2 days for us to actually get it in the hands of the carrier, but once your package is in their hands, the timeline can vary based on location. The tracking updates will become available once packages are scanned by the post office; however, it can take up to one day before the package can be tracked. If you do not provide your email address on the order you will not receive your tracking number.
How Much Will Shipping Cost?
We offer Standard flat rate shipping at $8.99 for orders of all sizes (domestic shipments). There is an option for Expedited shipping at $13.99. Please note: We will prioritize all Expedited shipment orders, but it still takes us up to 2 days to process and package before shipping as we are a small business and not open 7 days a week! Orders placed after 11AM on Saturday will not be processed or shipped until Monday at the earliest. Thank you for understanding!
Can You Ship Worldwide?
Yes! When viewing our website, please ensure the proper Country & Currency is selected at the top right of your screen. This will give you the ability to enter your international address at checkout.
REMINDER: We unfortunately have no control over customs and how long packages take to clear customs. We do not recommend purchasing expedited shipping for international as it is entirely unpredictable how long postal services will take for delivery.
Please Note for International Orders: Purchaser is responsible for paying duties and taxes/fees.
Local Pickup?
Yes! Select LOCAL PICKUP at checkout instead of SHIPPING. Then, select which store. You will receive an email when your order is ready for pickup! Please note: in store pickup is subject to product availability at each store.
How Can I Cancel My Order?:
Please email us at customerservice@flyingcowtallow.com
What If I Receive the Wrong Product?
We’re so sorry! We will be happy to correct it! Please email us at customerservice@flyingcowtallow.com or call the Midland store so we can make it right: 432-247-1100
Please note that your order may experience delays due to a high volume of orders during promotional events or holidays.
Do You Offer Returns or Exchanges?
All opened and/or used tallows are non-refundable. If you would like to return or exchange your unopened/unused product, you may do so within 14 days of purchase. If you have a receipt, we will be happy to make a refund the same way the original transaction was processed. Returns with no receipt will only be offered an exchange for equal value of the product at the time of the return.
If we made a mistake, we'll take care of it. Period. If you received a defective or damaged product, please let us know as soon as possible so we can replace it for you. And don't worry - shipping charges are on us, both for the returned item and the replacement.